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Managing incapacity: poor performance
Addressing poor performance requires a careful, structured process. This workshop clarifies exactly when and how to formalise the incapacity process, from effective counselling and managing probation through to instituting a fair and compliant poor performance procedure. Delegates will learn to distinguish performance management from a formal incapacity process and understand the substantive and procedural fairness requirements that underpin every step. Through a collaborative, practical approach, delegates will gain the tools to address underperformance in a way that is effective, supportive, structured and legally sound.
DATE: 20 July 2026
DURATION: 3 hours
TIME: 10:00 – 13:00
PRICE: R750 per person excl VAT
Here’s what we will be covering:
- Causes of incapacity
- Meaning of dismissal
- Misconduct versus incapacity: significance of the difference
- The Code of Good Practice: Substantive and Procedural Guidelines
- Distinguishing performance management from the poor performance process
- When to formalise the process: timing
- A collaborative approach to effective counselling
- Managing probation
- Instituting the incapacity process: visualising the process
- Procedural and substantive fairness requirements
PLEASE NOTE: No recordings available. Slides are available to attending delegates. Fees are charged per delegate and not per screen.
Please notify me when a date has been set for this webinar
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