Training, Workshops & Webinars
Conflict management and resolution – A leadership approach
Unresolved or poorly handled workplace conflict frequently escalates into formal grievances, disciplinary proceedings or costly CCMA disputes, eroding trust, morale and productivity. This practical leadership workshop equips line managers and team leaders with the essential skills to identify, address and resolve conflict effectively, collaboratively and in line with sound employment relations principles.
Delegates will explore the sources and dynamics of workplace conflict, assess their own preferred conflict-handling style, distinguish constructive from destructive conflict, master the five recognised approaches to conflict resolution, confidently conduct difficult conversations, and effectively manage CPR (conflict, process and relationship) challenges when dealing with difficult individuals.
DATE: 24 June 2026
DURATION: 2 X 3-hour sessions (total 6 hours)
PRICE: R1 100 per person excl VAT
Why attend?
- Gain essential skills and tools to resolve workplace disputes effectively
- Identify collaborative conflict resolution strategies
- Understand the sources and dynamics of workplace conflict
- Choose the right strategy and handle difficult conversations with confidence
- Navigate the challenges with difficult individuals and manage CPR (conflict, process, relationship) issues
- Master key do’s and don’ts in conflict situations
Here’s what we will be covering:
- Conflict: understanding the source and dynamics of conflict
- Self-assessment: preferred conflict style
- Constructive versus destructive conflict
- Approaches to conflict: 5 different styles
- Choosing an appropriate approach
- Understanding the conflict path
- The role of assumptions and attitude
- Dealing with difficult people
- Understanding conflict competence and conflict literacy
- Defining conflict
- Adopt a structured conflict management process
PLEASE NOTE: No recordings available. Slides are available to attending delegates. Fees are charged per delegate and not per screen.
Please notify me when a date has been set for this webinar