Upcoming Workshops & Webinars
CONSENSUS-BUILDING, DEALMAKING & CONFLICT RESOLUTION
Conflict prevention, management and resolution – a leadership approach
Acquire the skills to resolve differences and conflict in the workplace in a collaborative, cost-effective and sustainable manner.
DATE: 10 April 2024
TIME: 6 hours
09:00 – 12:00 & 13:00 – 16:00
PRICE: R950 per delegate excl VAT
Content
- Conflict: understanding the source and dynamics of conflict
- Self-assessment: preferred conflict style
- Constructive versus destructive conflict
- Approaches to conflict: 5 different styles
- Choosing an appropriate approach
- Dealing with difficult conversations
- Understanding CPR challenges (conflict, process and relationship)
- Dealing with difficult people
- General guidelines on what to do and what not to do in conflict situations
Target group
All levels of management and personnel managers, sales and marketing people – those who are managing people and people related issues
Negotiations – Getting the deal done (labour & commercial)
DATE: 17 April 2024
TIME: 6 hours
09:00 – 12:00 & 13:00 – 16:00
PRICE: R950 per delegate excl VAT
Content
- Identifying content, process and relationship issues (CPR)
- Positional and interest-based bargaining
- Common errors made during negotiation
- Defining success in negotiation
- Preparation for negotiation: the seven elements of preparation
- Interacting with the other side: the five phases of negotiation
- Characteristics of a good negotiator
- Power in negotiation
- Obstacles and complicating factors
- Becoming a better negotiator
- Dealing with difficult people
Target group
All levels of management and personnel managers, sales and marketing people – those who are managing people and people related issues
Mediating workplace conflict
DATE: 24 April 2024
TIME: 3 hours
09:00 – 12:00
PRICE: R550 per delegate excl VAT
Design
- Conflict: understanding the source and dynamics of conflict
- Approaches to conflict: 5 different styles
- Choosing an appropriate approach
- Dealing with difficult conversations
- Understanding CPR challenges (conflict, process and relationship)
- Why mediation works: the magic within the method
- The elements of a successful mediation
- What is ‘managerial’ or workplace mediation?
- When to use managerial mediation
- Preventive mediation – stopping conflict before it starts
- HR as mediator
- Your personal action plan
Target group
Line managers at all levels and HR Practitioners